Support Channels
Email
Send your question or issue to:support@humanizing.comEmail is the best channel for detailed technical questions, sharing screenshots, or following up on an existing ticket. Include your ticket number in the subject line when replying to an open case.
Phone
Phone
Call the Plural support team directly:+49 173 43 43 000Phone support is available during service hours (see below). Use this channel for urgent issues or when you need to talk through a problem in real time.
Contact Form
Contact Form
Submit a support request online at:plural.io/support-for-plural-and-digital-service-staffThe contact form is useful if you are not sure which team to route your request to, or if you want to attach files alongside your description.
Support Hours
The Plural support team is available:| Day | Hours (CET) |
|---|---|
| Monday – Friday | 09:00 – 17:00 |
| Saturday – Sunday | Not available (see note below) |
| Public holidays | Not available (see note below) |
Weekend and public-holiday support can be arranged on request with a minimum of 2 weeks’ notice. Additional charges apply. Contact support@humanizing.com to arrange this.
Writing a Good Support Ticket
The more detail you provide upfront, the faster the team can help you. Include all of the following in every ticket:Describe the problem clearly
State exactly what is happening and what you expected to happen instead. Use plain language — you do not need to diagnose the root cause.
List all steps that led to the issue
Reproduce the problem in your head and write down every step, starting from opening Plural or powering on the robot. This helps the team reproduce the issue on their end.
Include your project name
Specify the name of the Plural project you were working in or that the robot was running at the time. If the issue is not project-specific, note that instead.
Include your account email address
Provide the email address associated with your Plural account so the team can look up your setup quickly.